Every action below is available as a verb in Cerebral OS — callable from a Cerebral, a Map, or the Runtime API. All executions are governed, audited, and dry-run safe.
Add Message
helpspace:add_message
Add a new message/reply to an existing ticket.
Write
Medium risk
Assign Ticket
helpspace:assign_ticket
Assign a ticket to a team member and optionally add an assignment message.
Write
Medium risk
Close Ticket
helpspace:close_ticket
Close a ticket and optionally add a closing message.
Write
Medium risk
Create Contact
helpspace:create_contact
Create a new contact in Helpspace.
Write
Medium risk
Create Ticket
helpspace:create_ticket
Create a new support ticket with initial message.
Write
Medium risk
Get Contact
helpspace:get_contact
Fetch a single contact by ID with all details.
Read
Low risk
Get Team
helpspace:get_team
Fetch a single team by ID with member details.
Read
Low risk
Get Ticket
helpspace:get_ticket
Fetch a single ticket by ID with all details including messages and assignee.
Read
Low risk
List Contacts
helpspace:list_contacts
List contacts with optional filtering and search capabilities.
Read
Low risk
List Teams
helpspace:list_teams
List all teams in the Helpspace account.
Read
Low risk
List Tickets
helpspace:list_tickets
List tickets with optional filtering and search capabilities.
Read
Low risk
Update Contact
helpspace:update_contact
Update an existing contact's information.
Write
Medium risk
Update Ticket
helpspace:update_ticket
Update an existing ticket's properties.
Write
Medium risk