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MCP Integrations Intercom
MCP & AI Agent Integration

Intercom
automation.

28 AI agent actions for Intercom — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Intercom to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
28
actions
100%
governed
<200ms
latency
28
AI agent actions
10
Read operations
18
Write operations
2
High-risk actions (approval gated)
Customer Support Intercom is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Intercom.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Company
intercom:get_company
Fetch a single company by ID with all details and tags.
Read Low risk
Get Contact
intercom:get_contact
Fetch a single contact by ID with all profile details and tags.
Read Low risk
Get Conversation
intercom:get_conversation
Fetch a single conversation with all messages and participants.
Read Low risk
Get Note
intercom:get_note
Fetch a single note by ID.
Read Low risk
List Companies
intercom:list_companies
List companies with optional filters.
Read Low risk
List Contacts
intercom:list_contacts
Search and list contacts with optional filters.
Read Low risk
List Conversations
intercom:list_conversations
List conversations with optional filters.
Read Low risk
List Notes
intercom:list_notes
List notes for a specific contact.
Read Low risk
Retrieve A Conversation
intercom:retrieve_conversation
Retrieve a conversation by its ID
Read Low risk
Search Contacts
intercom:search_contacts
Search contacts using Intercom's advanced search.
Read Low risk
Add Tag To Contact
intercom:add_tag_to_contact
Adds a specific tag to a contact in Intercom
Write Medium risk
Assign Conversation
intercom:assign_conversation
Assign a conversation to an admin or team.
Write Medium risk
Close Conversation
intercom:close_conversation
Close an open conversation.
Write Medium risk
Create Company
intercom:create_company
Create a new company in Intercom.
Write Medium risk
Create Contact
intercom:create_contact
Create a new contact in Intercom.
Write Medium risk
Create Note
intercom:create_note
Create a note on a contact.
Write Medium risk
Create Tag
intercom:create_tag
Create a new tag in the workspace.
Write Medium risk
Delete Contact
intercom:delete_contact
Permanently delete a contact from Intercom.
Write High risk
Manage A Conversation
intercom:manage_conversation
Close/Snooze/Open/Assign a conversation by its ID
Write Medium risk
Reply To Conversation
intercom:reply_to_conversation
Reply to an existing conversation.
Write Medium risk
Send Incoming Message
intercom:send_incoming_message
Send a message from a user into your Intercom app. See the docs here
Write Medium risk
Send Message
intercom:send_message
Send a message to a contact via email or in-app.
Write Medium risk
Send Message To Contact
intercom:send_message_to_contact
Send a message to a contact in Intercom
Write Medium risk
Tag Contact
intercom:tag_contact
Apply a tag to a contact.
Write Medium risk
Untag Contact
intercom:untag_contact
Remove a tag from a contact.
Write High risk
Update Company
intercom:update_company
Update an existing company's details.
Write Medium risk
Update Contact
intercom:update_contact
Update an existing contact's details.
Write Medium risk
Upsert Contact
intercom:upsert_contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Write Medium risk
MCP & Runtime API

Call Intercom
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Intercom actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

intercom:get_company READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "intercom:get_company",
    "args": {},
    "execution_id": "agent-001"
  }'
intercom:add_tag_to_contact WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "intercom:add_tag_to_contact",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Intercom.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Intercom data
Call intercom:get_company via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Intercom
Dry-run validates intercom:add_tag_to_contact before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Intercom action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Intercom — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Intercom action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Intercom action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Intercom works best
alongside these.

Build multi-step workflows that connect Intercom to the rest of your stack. All governed. All audited.

Zendesk Reamaze Slack Hubspot
Intercom integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Intercom in minutes, dry-run every action before it touches production, full audit trail on everything.

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