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MCP Integrations Topdesk
MCP & AI Agent Integration

Topdesk
automation.

14 AI agent actions for Topdesk — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Topdesk to automate business processes and connect tools in your stack. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
14
actions
100%
governed
<200ms
latency
14
AI agent actions
6
Read operations
8
Write operations
0
High-risk actions (approval gated)
Business Tools Topdesk is a Business Tools integration — use it to automate business operations and workflow automation from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Topdesk.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Incident
topdesk:get_incident
Fetch a single incident by ID with full details including status, priority, and assignments.
Read Low risk
Get Knowledge Item
topdesk:get_knowledge_item
Fetch a single knowledge item by ID with full content and metadata.
Read Low risk
Get Person
topdesk:get_person
Fetch a single person by ID or email address with contact details and department info.
Read Low risk
List Incidents
topdesk:list_incidents
List incidents with optional filtering and pagination.
Read Low risk
List Knowledge Items
topdesk:list_knowledge_items
List knowledge items with optional filtering and search.
Read Low risk
List Persons
topdesk:list_persons
List persons with optional filtering and search.
Read Low risk
Add Incident Action
topdesk:add_incident_action
Add an action/memo to an existing incident.
Write Medium risk
Close Incident
topdesk:close_incident
Close an incident with a closure code and optional solution.
Write Medium risk
Create Incident
topdesk:create_incident
Create a new incident in TopDesk.
Write Medium risk
Create Knowledge Item
topdesk:create_knowledge_item
Create a new knowledge item in TopDesk.
Write Medium risk
Create Person
topdesk:create_person
Create a new person in TopDesk.
Write Medium risk
Escalate Incident
topdesk:escalate_incident
Escalate an incident to a different operator or operator group.
Write Medium risk
Update Incident
topdesk:update_incident
Update an existing incident in TopDesk.
Write Medium risk
Update Person
topdesk:update_person
Update an existing person in TopDesk.
Write Medium risk
MCP & Runtime API

Call Topdesk
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Topdesk actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

topdesk:get_incident READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "topdesk:get_incident",
    "args": {},
    "execution_id": "agent-001"
  }'
topdesk:add_incident_action WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "topdesk:add_incident_action",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Topdesk.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Topdesk data
Call topdesk:get_incident via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Topdesk
Dry-run validates topdesk:add_incident_action before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Event in Topdesk
Process with AI agent
Take governed action
Log to audit trail
How it works

Every Topdesk action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Topdesk — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Topdesk action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Topdesk action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Topdesk works best
alongside these.

Build multi-step workflows that connect Topdesk to the rest of your stack. All governed. All audited.

Slack Gmail Hubspot Google Sheets Notion
Topdesk integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Topdesk in minutes, dry-run every action before it touches production, full audit trail on everything.

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