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MCP Integrations Bot9
MCP & AI Agent Integration

Bot9
automation.

16 AI agent actions for Bot9 — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Bot9 to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

Connect Bot9 free Browse all integrations →
No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
16
actions
100%
governed
<200ms
latency
16
AI agent actions
8
Read operations
8
Write operations
0
High-risk actions (approval gated)
Customer Support Bot9 is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Bot9.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Agent
bot9:get_agent
Fetch a single agent by ID with profile and status information.
Read Low risk
Get Conversation
bot9:get_conversation
Fetch a single conversation by ID with messages and metadata.
Read Low risk
Get Customer
bot9:get_customer
Fetch a single customer by ID with profile and contact information.
Read Low risk
Get Message
bot9:get_message
Fetch a single message by ID with content and metadata.
Read Low risk
List Agents
bot9:list_agents
List agents with optional filtering.
Read Low risk
List Conversations
bot9:list_conversations
List conversations with optional filtering and pagination.
Read Low risk
List Customers
bot9:list_customers
List customers with optional search and filtering.
Read Low risk
List Messages
bot9:list_messages
List messages in a conversation with optional filtering.
Read Low risk
Assign Conversation
bot9:assign_conversation
Assign a conversation to a specific agent.
Write Medium risk
Close Conversation
bot9:close_conversation
Close a conversation with optional reason and final message.
Write Medium risk
Create Conversation
bot9:create_conversation
Create a new conversation with optional initial message.
Write Medium risk
Create Customer
bot9:create_customer
Create a new customer with profile information.
Write Medium risk
Send Message
bot9:send_message
Send a message in a conversation as an agent or bot.
Write Medium risk
Transfer Conversation
bot9:transfer_conversation
Transfer a conversation from one agent to another.
Write Medium risk
Update Conversation
bot9:update_conversation
Update conversation properties like status, priority, or assignment.
Write Medium risk
Update Customer
bot9:update_customer
Update customer profile information.
Write Medium risk
MCP & Runtime API

Call Bot9
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Bot9 actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

bot9:get_agent READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "bot9:get_agent",
    "args": {},
    "execution_id": "agent-001"
  }'
bot9:assign_conversation WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "bot9:assign_conversation",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Bot9.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Bot9 data
Call bot9:get_agent via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Bot9
Dry-run validates bot9:assign_conversation before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Bot9 action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Bot9 — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Bot9 action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Bot9 action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Bot9 works best
alongside these.

Build multi-step workflows that connect Bot9 to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Bot9 integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Bot9 in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →