Every action below is available as a verb in Cerebral OS — callable from a Cerebral, a Map, or the Runtime API. All executions are governed, audited, and dry-run safe.
Add Ticket Message
easyly:add_ticket_message
Add a new message/reply to an existing support ticket.
Write
Medium risk
Assign Ticket
easyly:assign_ticket
Assign a support ticket to a specific agent.
Write
Medium risk
Close Ticket
easyly:close_ticket
Close a support ticket and optionally send a final message to the customer.
Write
Medium risk
Create Customer
easyly:create_customer
Create a new customer profile in the system.
Write
Medium risk
Create Ticket
easyly:create_ticket
Create a new support ticket from a customer inquiry.
Write
Medium risk
Get Customer
easyly:get_customer
Fetch a single customer profile by ID with ticket history summary.
Read
Low risk
Get Ticket
easyly:get_ticket
Fetch a single support ticket by ID with all details and messages.
Read
Low risk
List Agents
easyly:list_agents
List support agents/team members with their availability status.
Read
Low risk
List Customers
easyly:list_customers
List customers with optional filtering and search.
Read
Low risk
List Tickets
easyly:list_tickets
List support tickets with optional filtering and search.
Read
Low risk
Update Customer
easyly:update_customer
Update an existing customer's profile information.
Write
Medium risk
Update Ticket
easyly:update_ticket
Update an existing support ticket's properties.
Write
Medium risk