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MCP Integrations Front
MCP & AI Agent Integration

Front
automation.

27 AI agent actions for Front — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Front to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
27
actions
100%
governed
<200ms
latency
27
AI agent actions
11
Read operations
16
Write operations
2
High-risk actions (approval gated)
Customer Support Front is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Front.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Comment
frontapp:get_comment
Retrieve a comment from a conversation
Read Low risk
Get Conversation
frontapp:get_conversation
Retrieve a conversation by its ID from Front
Read Low risk
Get Message
frontapp:get_message
Retrieve a message by its ID
Read Low risk
Get Teammate
frontapp:get_teammate
Retrieve a teammate by ID
Read Low risk
Get Ticket Status
frontapp:get_ticket_status
Get a ticket status by its ID
Read Low risk
List Comment Mentions
frontapp:list_comment_mentions
List the teammates mentioned in a comment
Read Low risk
List Conversation Comments
frontapp:list_comments
List the comments in a conversation
Read Low risk
List Conversations
frontapp:list_conversations
List conversations in the company
Read Low risk
List Message Templates
frontapp:list_message_templates
List the message templates
Read Low risk
List Teammate
frontapp:list_teammates
List teammates in the company
Read Low risk
List Ticket Statuses
frontapp:list_ticket_statuses
List the ticket statuses available for your company
Read Low risk
Add Comment
frontapp:add_comment
Add a comment to a conversation
Write Medium risk
Archive Conversation
frontapp:archive_conversation
Archives a conversation
Write High risk
Assign Conversation
frontapp:assign_conversation
Assign or unassign a conversation
Write Medium risk
Create Draft
frontapp:create_draft
Create a draft message which is the first message of a new conversation
Write Medium risk
Create Draft Reply
frontapp:create_draft_reply
Create a new draft as a reply to the last message in the conversation
Write Medium risk
Create Inbox
frontapp:create_inbox
Create an inbox in the default team (workspace)
Write Medium risk
Create Message
frontapp:create_message
Send a new message from a channel
Write Medium risk
Create Message Template
frontapp:create_message_template
Create a new message template
Write Medium risk
Delete Message Template
frontapp:delete_message_template
Delete a message template
Write High risk
Import Message
frontapp:import_message
Appends a new message into an inbox
Write Medium risk
Receive Custom Messages
frontapp:receive_custom_messages
Receive a custom message in Front
Write Medium risk
Reply To Conversation
frontapp:reply_to_conversation
Reply to a conversation by sending a message and appending it to the conversation
Write Medium risk
Send New Message
frontapp:send_new_message
Sends a new message from a channel. It will create a new conversation
Write Medium risk
Tag Conversation
frontapp:tag_conversation
Add tags to a conversation
Write Medium risk
Update Conversation
frontapp:update_conversation
Updates a conversation
Write Medium risk
Update Teammate
frontapp:update_teammate
Update a teammate
Write Medium risk
MCP & Runtime API

Call Front
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Front actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

frontapp:get_comment READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "frontapp:get_comment",
    "args": {},
    "execution_id": "agent-001"
  }'
frontapp:add_comment WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "frontapp:add_comment",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Front.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Front data
Call frontapp:get_comment via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Front
Dry-run validates frontapp:add_comment before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Front action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Front — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Front action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Front action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Front works best
alongside these.

Build multi-step workflows that connect Front to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Front integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Front in minutes, dry-run every action before it touches production, full audit trail on everything.

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