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MCP Integrations Gorgias
MCP & AI Agent Integration

Gorgias
automation.

21 AI agent actions for Gorgias — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Gorgias to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
21
actions
100%
governed
<200ms
latency
21
AI agent actions
10
Read operations
11
Write operations
1
High-risk actions (approval gated)
Customer Support Gorgias is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Gorgias.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Macro
gorgias_oauth:get_macro
Get a macro by ID
Read Low risk
Get Ticket
gorgias_oauth:get_ticket
Get a ticket
Read Low risk
Get Ticket Message
gorgias_oauth:get_ticket_message
Get a specific message from a ticket
Read Low risk
List Macros
gorgias_oauth:list_macros
List all macros
Read Low risk
List Messages
gorgias_oauth:list_messages
List all messages
Read Low risk
List Ticket Field Values
gorgias_oauth:list_ticket_field_values
List field values for a ticket
Read Low risk
List Ticket Messages
gorgias_oauth:list_ticket_messages
List all messages for a specific ticket
Read Low risk
List Tickets
gorgias_oauth:list_tickets
List all tickets. See the docs
Read Low risk
List Ticket Tags
gorgias_oauth:list_ticket_tags
List tags for a ticket
Read Low risk
Retrieve a Customer
gorgias_oauth:retrieve_customer
Retrieve a customer. See the docs
Read Low risk
Add Ticket Tags
gorgias_oauth:add_ticket_tags
Add tags to a ticket
Write Medium risk
Create Customer
gorgias_oauth:create_customer
Create a new customer. See the docs
Write Medium risk
Create Macro
gorgias_oauth:create_macro
Create a macro
Write Medium risk
Create Ticket
gorgias_oauth:create_ticket
Create a new ticket. See the docs
Write Medium risk
Create Ticket Message
gorgias_oauth:create_ticket_message
Create a message for a ticket in the Gorgias system
Write Medium risk
Delete Macro
gorgias_oauth:delete_macro
Delete a macro
Write High risk
Set Ticket Tags
gorgias_oauth:set_ticket_tags
Set tags on a ticket
Write Medium risk
Update Customer
gorgias_oauth:update_customer
Update a customer. See the docs
Write Medium risk
Update Macro
gorgias_oauth:update_macro
Update a macro
Write Medium risk
Update Ticket
gorgias_oauth:update_ticket
Updates a predefined ticket in the Gorgias system
Write Medium risk
Update Ticket Field Values
gorgias_oauth:update_ticket_field_values
Update field values for a ticket
Write Medium risk
MCP & Runtime API

Call Gorgias
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Gorgias actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

gorgias_oauth:get_macro READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "gorgias_oauth:get_macro",
    "args": {},
    "execution_id": "agent-001"
  }'
gorgias_oauth:add_ticket_tags WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "gorgias_oauth:add_ticket_tags",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Gorgias.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Gorgias data
Call gorgias_oauth:get_macro via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Gorgias
Dry-run validates gorgias_oauth:add_ticket_tags before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Gorgias action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Gorgias — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Gorgias action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Gorgias action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Gorgias works best
alongside these.

Build multi-step workflows that connect Gorgias to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Gorgias integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Gorgias in minutes, dry-run every action before it touches production, full audit trail on everything.

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