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MCP Integrations Help Scout
MCP & AI Agent Integration

Help Scout
automation.

40 AI agent actions for Help Scout — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Help Scout to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

Connect Help Scout free Browse all integrations →
No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
40
actions
100%
governed
<200ms
latency
40
AI agent actions
12
Read operations
28
Write operations
1
High-risk actions (approval gated)
Customer Support Help Scout is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Help Scout.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

get conversation
help_scout:get_conversation
help_scout get conversation
Read Low risk
Get Conversation Details
help_scout:get_conversation_details
Retrieves the details of a specific conversation
Read Low risk
Get Conversation Threads
help_scout:get_conversation_threads
Retrieves the threads of a specific conversation
Read Low risk
get customer
help_scout:get_customer
help_scout get customer
Read Low risk
Get Tag by ID
help_scout:get_tag_by_id
Gets a tag by its ID
Read Low risk
get user
help_scout:get_user
help_scout get user
Read Low risk
list conversations
help_scout:list_conversations
help_scout list conversations
Read Low risk
list customers
help_scout:list_customers
help_scout list customers
Read Low risk
list mailboxes
help_scout:list_mailboxes
help_scout list mailboxes
Read Low risk
List Tags
help_scout:list_tags
Lists all tags in Help Scout
Read Low risk
list users
help_scout:list_users
help_scout list users
Read Low risk
search conversations
help_scout:search_conversations
help_scout search conversations
Read Low risk
Add Note to Conversation
help_scout:add_note
Adds a note to an existing conversation in Help Scout
Write Medium risk
assign conversation
help_scout:assign_conversation
help_scout assign conversation
Write Low risk
close conversation
help_scout:close_conversation
help_scout close conversation
Write Low risk
create conversation
help_scout:create_conversation
help_scout create conversation
Write Low risk
Create Customer
help_scout:create_customer
Creates a new customer record in Help Scout
Write Medium risk
create thread
help_scout:create_thread
help_scout create thread
Write Low risk
delete conversation
help_scout:delete_conversation
help_scout delete conversation
Write Low risk
Help Scout Assign Conversation
help_scout:help_scout_assign_conversation
Assign a conversation to a specific user or unassign it.
Write Medium risk
Help Scout Close Conversation
help_scout:help_scout_close_conversation
Close an active conversation by setting its status to closed.
Write Medium risk
Help Scout Create Conversation
help_scout:help_scout_create_conversation
Create a new conversation with initial message from a customer.
Write Medium risk
Help Scout Create Customer
help_scout:help_scout_create_customer
Create a new customer record with contact information.
Write Medium risk
Help Scout Create Thread
help_scout:help_scout_create_thread
Add a new thread (message) to an existing conversation.
Write Medium risk
Help Scout Delete Conversation
help_scout:help_scout_delete_conversation
Permanently delete a conversation. This action cannot be undone.
Write High risk
Help Scout Get Conversation
help_scout:help_scout_get_conversation
Fetch a single conversation by ID with threads and customer details.
Write Low risk
Help Scout Get Customer
help_scout:help_scout_get_customer
Fetch a single customer by ID with contact details and conversation history.
Write Low risk
Help Scout Get User
help_scout:help_scout_get_user
Fetch a single user (team member) by ID or get current user info.
Write Low risk
Help Scout List Conversations
help_scout:help_scout_list_conversations
List conversations with optional filters for mailbox, status, customer, etc.
Write Low risk
Help Scout List Customers
help_scout:help_scout_list_customers
List customers with optional search and filtering.
Write Low risk
Help Scout List Mailboxes
help_scout:help_scout_list_mailboxes
List all mailboxes available to the authenticated user.
Write Low risk
Help Scout List Users
help_scout:help_scout_list_users
List all users (team members) in the Help Scout account.
Write Low risk
Help Scout Reopen Conversation
help_scout:help_scout_reopen_conversation
Reopen a closed conversation by setting its status to active.
Write Medium risk
Help Scout Search Conversations
help_scout:help_scout_search_conversations
Search conversations by text query across subject, body, and customer info.
Write Low risk
Help Scout Update Conversation
help_scout:help_scout_update_conversation
Update conversation properties like status, assignment, subject, or tags.
Write Medium risk
Help Scout Update Customer
help_scout:help_scout_update_customer
Update an existing customer's information.
Write Medium risk
reopen conversation
help_scout:reopen_conversation
help_scout reopen conversation
Write Low risk
Send Reply
help_scout:send_reply
Sends a reply to a conversation. Be careful as this sends an actual email to the customer
Write Medium risk
Update Conversation
help_scout:update_conversation
Updates a conversation
Write Medium risk
update customer
help_scout:update_customer
help_scout update customer
Write Low risk
MCP & Runtime API

Call Help Scout
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Help Scout actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

help_scout:get_conversation READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "help_scout:get_conversation",
    "args": {},
    "execution_id": "agent-001"
  }'
help_scout:add_note WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "help_scout:add_note",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Help Scout.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Help Scout data
Call help_scout:get_conversation via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Help Scout
Dry-run validates help_scout:add_note before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Help Scout action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Help Scout — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Help Scout action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Help Scout action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Help Scout works best
alongside these.

Build multi-step workflows that connect Help Scout to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Help Scout integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Help Scout in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →