Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.
Help Scout Assign Conversation
help_scout_api_keys:help_scout_assign_conversation
Assign a conversation to a specific user or unassign it.
Write
Medium risk
Help Scout Close Conversation
help_scout_api_keys:help_scout_close_conversation
Close a conversation and optionally add a closing note.
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Medium risk
Help Scout Create Conversation
help_scout_api_keys:help_scout_create_conversation
Create a new conversation with initial message from a customer.
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Medium risk
Help Scout Create Customer
help_scout_api_keys:help_scout_create_customer
Create a new customer with contact details and properties.
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Medium risk
Help Scout Create Thread
help_scout_api_keys:help_scout_create_thread
Add a new thread (message) to an existing conversation.
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Medium risk
Help Scout Delete Conversation
help_scout_api_keys:help_scout_delete_conversation
Permanently delete a conversation. This action cannot be undone.
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High risk
Help Scout Get Conversation
help_scout_api_keys:help_scout_get_conversation
Fetch a single conversation by ID with threads and customer details.
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Low risk
Help Scout Get Customer
help_scout_api_keys:help_scout_get_customer
Fetch a single customer by ID with contact details and properties.
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Low risk
Help Scout Get User
help_scout_api_keys:help_scout_get_user
Fetch a single user by ID or get current authenticated user details.
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Low risk
Help Scout List Conversations
help_scout_api_keys:help_scout_list_conversations
List conversations with optional filters for mailbox, status, customer, etc.
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Low risk
Help Scout List Customers
help_scout_api_keys:help_scout_list_customers
List customers with optional search and filtering.
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Low risk
Help Scout List Mailboxes
help_scout_api_keys:help_scout_list_mailboxes
List all mailboxes available to the authenticated user.
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Low risk
Help Scout List Users
help_scout_api_keys:help_scout_list_users
List users (team members) with optional mailbox filtering.
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Low risk
Help Scout Search Conversations
help_scout_api_keys:help_scout_search_conversations
Search conversations by text query across subject, body, and customer details.
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Low risk
Help Scout Update Conversation
help_scout_api_keys:help_scout_update_conversation
Update conversation properties like status, assignee, subject, or tags.
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Medium risk
Help Scout Update Customer
help_scout_api_keys:help_scout_update_customer
Update customer information and contact details.
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Medium risk