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MCP Integrations Helpcrunch
MCP & AI Agent Integration

Helpcrunch
automation.

16 AI agent actions for Helpcrunch — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Helpcrunch to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
16
actions
100%
governed
<200ms
latency
16
AI agent actions
8
Read operations
8
Write operations
1
High-risk actions (approval gated)
Customer Support Helpcrunch is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Helpcrunch.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Agent
helpcrunch:get_agent
Fetch a single agent by ID with profile and activity information.
Read Low risk
Get Conversation
helpcrunch:get_conversation
Fetch a single conversation by ID with messages and participant details.
Read Low risk
Get Customer
helpcrunch:get_customer
Fetch a single customer by ID with profile and conversation summary.
Read Low risk
List Agents
helpcrunch:list_agents
List all agents with optional filtering.
Read Low risk
List Conversations
helpcrunch:list_conversations
List conversations with optional filtering and pagination.
Read Low risk
List Customers
helpcrunch:list_customers
List customers with optional filtering and search.
Read Low risk
List Messages
helpcrunch:list_messages
List messages from a conversation in chronological order.
Read Low risk
Search Conversations
helpcrunch:search_conversations
Search conversations by text query with optional filters.
Read Low risk
Assign Conversation
helpcrunch:assign_conversation
Assign a conversation to a specific agent.
Write Medium risk
Close Conversation
helpcrunch:close_conversation
Close a conversation, optionally adding a closing message.
Write Medium risk
Create Conversation
helpcrunch:create_conversation
Create a new conversation with initial message.
Write Medium risk
Create Customer
helpcrunch:create_customer
Create a new customer in HelpCrunch.
Write Medium risk
Delete Customer
helpcrunch:delete_customer
Permanently delete a customer and all their data.
Write High risk
Send Message
helpcrunch:send_message
Send a message to an existing conversation.
Write Medium risk
Update Conversation
helpcrunch:update_conversation
Update an existing conversation's properties.
Write Medium risk
Update Customer
helpcrunch:update_customer
Update an existing customer's information.
Write Medium risk
MCP & Runtime API

Call Helpcrunch
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Helpcrunch actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

helpcrunch:get_agent READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "helpcrunch:get_agent",
    "args": {},
    "execution_id": "agent-001"
  }'
helpcrunch:assign_conversation WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "helpcrunch:assign_conversation",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Helpcrunch.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Helpcrunch data
Call helpcrunch:get_agent via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Helpcrunch
Dry-run validates helpcrunch:assign_conversation before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Helpcrunch action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Helpcrunch — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Helpcrunch action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Helpcrunch action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Helpcrunch works best
alongside these.

Build multi-step workflows that connect Helpcrunch to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Helpcrunch integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Helpcrunch in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →