Integration

Kustomer
automation.

15 automated actions available through Cerebral OS. Connect Kustomer to any workflow, Cerebral, or Map — with full governance, audit trail, and dry-run safety on every execution.

15 actions · comms · governed execution

Execution trace
live
15
actions
100%
governed
<200ms
latency
15
Automated actions
7
Read operations
8
Write operations
2,800+
Compatible Maps
Actions

What you can do
with Kustomer.

Every action below is available as a verb in Cerebral OS — callable from a Cerebral, a Map, or the Runtime API. All executions are governed, audited, and dry-run safe.

Add Note
kustomer:add_note
Add an internal note to a conversation.
Write Medium risk
Close Conversation
kustomer:close_conversation
Close an open conversation and optionally add a reason tag.
Write Medium risk
Create Conversation
kustomer:create_conversation
Create a new conversation for a customer.
Write Medium risk
Create Customer
kustomer:create_customer
Create a new customer in Kustomer.
Write Medium risk
Get Conversation
kustomer:get_conversation
Fetch a single conversation by ID with its details and status.
Read Low risk
Get Customer
kustomer:get_customer
Fetch a single customer by ID with their profile information and attributes.
Read Low risk
Get Message
kustomer:get_message
Fetch a single message by ID with its content and metadata.
Read Low risk
List Conversations
kustomer:list_conversations
List conversations with optional filters.
Read Low risk
List Customers
kustomer:list_customers
Search and list customers with optional filters.
Read Low risk
List Messages
kustomer:list_messages
List messages with optional filters.
Read Low risk
Reopen Conversation
kustomer:reopen_conversation
Reopen a closed conversation and optionally add a reason tag.
Write Medium risk
Search Customers
kustomer:search_customers
Search customers across multiple fields using a text query.
Read Low risk
Send Message
kustomer:send_message
Send a message in an existing conversation.
Write Medium risk
Update Conversation
kustomer:update_conversation
Update an existing conversation's properties.
Write Medium risk
Update Customer
kustomer:update_customer
Update an existing customer's information.
Write Medium risk
How it works

Every Kustomer action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Kustomer — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Kustomer action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Kustomer action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Kustomer integration

15 actions.
Governed by default.

Connect Kustomer to any workflow in minutes. Dry-run every action before it touches production. Full audit trail on everything.

Connect Kustomer free Browse all integrations →