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MCP Integrations Kustomer
MCP & AI Agent Integration

Kustomer
automation.

15 AI agent actions for Kustomer — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Kustomer to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

Connect Kustomer free Browse all integrations →
No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
15
actions
100%
governed
<200ms
latency
15
AI agent actions
7
Read operations
8
Write operations
0
High-risk actions (approval gated)
Customer Support Kustomer is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Kustomer.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Conversation
kustomer:get_conversation
Fetch a single conversation by ID with its details and status.
Read Low risk
Get Customer
kustomer:get_customer
Fetch a single customer by ID with their profile information and attributes.
Read Low risk
Get Message
kustomer:get_message
Fetch a single message by ID with its content and metadata.
Read Low risk
List Conversations
kustomer:list_conversations
List conversations with optional filters.
Read Low risk
List Customers
kustomer:list_customers
Search and list customers with optional filters.
Read Low risk
List Messages
kustomer:list_messages
List messages with optional filters.
Read Low risk
Search Customers
kustomer:search_customers
Search customers across multiple fields using a text query.
Read Low risk
Add Note
kustomer:add_note
Add an internal note to a conversation.
Write Medium risk
Close Conversation
kustomer:close_conversation
Close an open conversation and optionally add a reason tag.
Write Medium risk
Create Conversation
kustomer:create_conversation
Create a new conversation for a customer.
Write Medium risk
Create Customer
kustomer:create_customer
Create a new customer in Kustomer.
Write Medium risk
Reopen Conversation
kustomer:reopen_conversation
Reopen a closed conversation and optionally add a reason tag.
Write Medium risk
Send Message
kustomer:send_message
Send a message in an existing conversation.
Write Medium risk
Update Conversation
kustomer:update_conversation
Update an existing conversation's properties.
Write Medium risk
Update Customer
kustomer:update_customer
Update an existing customer's information.
Write Medium risk
MCP & Runtime API

Call Kustomer
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Kustomer actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

kustomer:get_conversation READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "kustomer:get_conversation",
    "args": {},
    "execution_id": "agent-001"
  }'
kustomer:add_note WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "kustomer:add_note",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Kustomer.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Kustomer data
Call kustomer:get_conversation via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Kustomer
Dry-run validates kustomer:add_note before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Kustomer action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Kustomer — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Kustomer action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Kustomer action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Kustomer works best
alongside these.

Build multi-step workflows that connect Kustomer to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Kustomer integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Kustomer in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →