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MCP Integrations Picky Assist
MCP & AI Agent Integration

Picky Assist
automation.

13 AI agent actions for Picky Assist — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Picky Assist to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
13
actions
100%
governed
<200ms
latency
13
AI agent actions
6
Read operations
7
Write operations
0
High-risk actions (approval gated)
Customer Support Picky Assist is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Picky Assist.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Agent
picky_assist:get_agent
Fetch a single support agent by ID with their details and statistics.
Read Low risk
Get Customer
picky_assist:get_customer
Fetch a single customer by ID with contact details and ticket history.
Read Low risk
Get Ticket
picky_assist:get_ticket
Fetch a single support ticket by ID with all details and messages.
Read Low risk
List Agents
picky_assist:list_agents
List support agents with optional filtering.
Read Low risk
List Customers
picky_assist:list_customers
List customers with optional filtering and search.
Read Low risk
List Tickets
picky_assist:list_tickets
List support tickets with optional filtering and pagination.
Read Low risk
Add Ticket Message
picky_assist:add_ticket_message
Add a message or note to an existing support ticket.
Write Medium risk
Assign Ticket
picky_assist:assign_ticket
Assign a support ticket to a specific agent.
Write Medium risk
Close Ticket
picky_assist:close_ticket
Close a support ticket and optionally send a final message to the customer.
Write Medium risk
Create Customer
picky_assist:create_customer
Create a new customer record in the system.
Write Medium risk
Create Ticket
picky_assist:create_ticket
Create a new support ticket for a customer.
Write Medium risk
Update Customer
picky_assist:update_customer
Update an existing customer's information.
Write Medium risk
Update Ticket
picky_assist:update_ticket
Update an existing support ticket's properties.
Write Medium risk
MCP & Runtime API

Call Picky Assist
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Picky Assist actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

picky_assist:get_agent READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "picky_assist:get_agent",
    "args": {},
    "execution_id": "agent-001"
  }'
picky_assist:add_ticket_message WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "picky_assist:add_ticket_message",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Picky Assist.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Picky Assist data
Call picky_assist:get_agent via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Picky Assist
Dry-run validates picky_assist:add_ticket_message before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Picky Assist action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Picky Assist — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Picky Assist action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Picky Assist action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Picky Assist works best
alongside these.

Build multi-step workflows that connect Picky Assist to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Picky Assist integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Picky Assist in minutes, dry-run every action before it touches production, full audit trail on everything.

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