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MCP Integrations Richpanel
MCP & AI Agent Integration

Richpanel
automation.

15 AI agent actions for Richpanel — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Richpanel to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
15
actions
100%
governed
<200ms
latency
15
AI agent actions
6
Read operations
9
Write operations
1
High-risk actions (approval gated)
Customer Support Richpanel is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Richpanel.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Conversation
richpanel:get_conversation
Fetch a single conversation by ID with messages and customer details.
Read Low risk
Get Customer
richpanel:get_customer
Fetch a single customer by ID with contact details and conversation history.
Read Low risk
List Agents
richpanel:list_agents
List all agents/team members with their details and status.
Read Low risk
List Conversations
richpanel:list_conversations
List conversations with optional filtering and pagination.
Read Low risk
List Customers
richpanel:list_customers
List customers with optional search and filtering.
Read Low risk
List Messages
richpanel:list_messages
List messages in a conversation with optional filtering.
Read Low risk
Add Tags
richpanel:add_tags
Add tags to a conversation (preserves existing tags).
Write Medium risk
Assign Conversation
richpanel:assign_conversation
Assign a conversation to a specific agent.
Write Medium risk
Close Conversation
richpanel:close_conversation
Close a conversation and optionally add a closing note.
Write Medium risk
Create Conversation
richpanel:create_conversation
Create a new conversation with initial message.
Write Medium risk
Create Customer
richpanel:create_customer
Create a new customer record.
Write Medium risk
Remove Tags
richpanel:remove_tags
Remove specific tags from a conversation.
Write High risk
Send Message
richpanel:send_message
Send a message to an existing conversation.
Write Medium risk
Update Conversation
richpanel:update_conversation
Update conversation properties like status, priority, assignee, and tags.
Write Medium risk
Update Customer
richpanel:update_customer
Update customer information and metadata.
Write Medium risk
MCP & Runtime API

Call Richpanel
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Richpanel actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

richpanel:get_conversation READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "richpanel:get_conversation",
    "args": {},
    "execution_id": "agent-001"
  }'
richpanel:add_tags WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "richpanel:add_tags",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Richpanel.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Richpanel data
Call richpanel:get_conversation via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Richpanel
Dry-run validates richpanel:add_tags before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Richpanel action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Richpanel — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Richpanel action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Richpanel action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Richpanel works best
alongside these.

Build multi-step workflows that connect Richpanel to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Richpanel integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Richpanel in minutes, dry-run every action before it touches production, full audit trail on everything.

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