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MCP Integrations Screendesk
MCP & AI Agent Integration

Screendesk
automation.

14 AI agent actions for Screendesk — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Screendesk to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

Connect Screendesk free Browse all integrations →
No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
14
actions
100%
governed
<200ms
latency
14
AI agent actions
8
Read operations
6
Write operations
0
High-risk actions (approval gated)
Customer Support Screendesk is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Screendesk.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Knowledge Article
screendesk:get_knowledge_article
Fetch a single knowledge base article by ID.
Read Low risk
Get Ticket
screendesk:get_ticket
Fetch a single support ticket by ID with all details and messages.
Read Low risk
Get Ticket Messages
screendesk:get_ticket_messages
Get all messages and notes for a ticket.
Read Low risk
Get User
screendesk:get_user
Fetch a user (customer or agent) by ID or email.
Read Low risk
List Knowledge Articles
screendesk:list_knowledge_articles
List knowledge base articles with optional filtering and search.
Read Low risk
List Tickets
screendesk:list_tickets
List support tickets with optional filtering and search.
Read Low risk
List Users
screendesk:list_users
List users with optional filtering and search.
Read Low risk
Search Knowledge
screendesk:search_knowledge
Search knowledge base articles for relevant content.
Read Low risk
Add Ticket Message
screendesk:add_ticket_message
Add a message or note to an existing ticket.
Write Medium risk
Create Knowledge Article
screendesk:create_knowledge_article
Create a new knowledge base article.
Write Medium risk
Create Ticket
screendesk:create_ticket
Create a new support ticket.
Write Medium risk
Create User
screendesk:create_user
Create a new user (customer or agent).
Write Medium risk
Update Ticket
screendesk:update_ticket
Update an existing support ticket.
Write Medium risk
Update User
screendesk:update_user
Update an existing user.
Write Medium risk
MCP & Runtime API

Call Screendesk
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Screendesk actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

screendesk:get_knowledge_article READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "screendesk:get_knowledge_article",
    "args": {},
    "execution_id": "agent-001"
  }'
screendesk:add_ticket_message WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "screendesk:add_ticket_message",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Screendesk.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Screendesk data
Call screendesk:get_knowledge_article via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Screendesk
Dry-run validates screendesk:add_ticket_message before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Screendesk action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Screendesk — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Screendesk action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Screendesk action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Screendesk works best
alongside these.

Build multi-step workflows that connect Screendesk to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Screendesk integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Screendesk in minutes, dry-run every action before it touches production, full audit trail on everything.

Start free — 1,000 runs Browse all integrations →