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MCP Integrations Thoughtly
MCP & AI Agent Integration

Thoughtly
automation.

14 AI agent actions for Thoughtly — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Thoughtly to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
14
actions
100%
governed
<200ms
latency
14
AI agent actions
8
Read operations
6
Write operations
1
High-risk actions (approval gated)
Customer Support Thoughtly is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Thoughtly.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Account Usage
thoughtly:get_account_usage
Get account usage statistics including call minutes and costs.
Read Low risk
Get Agent
thoughtly:get_agent
Fetch a single AI voice agent by ID with configuration and status.
Read Low risk
Get Call Status
thoughtly:get_call_status
Get the current status and details of a call.
Read Low risk
Get Conversation
thoughtly:get_conversation
Fetch a single conversation with messages and call details.
Read Low risk
List Agents
thoughtly:list_agents
List AI voice agents with optional filtering and pagination.
Read Low risk
List Conversations
thoughtly:list_conversations
List conversations with optional filtering and pagination.
Read Low risk
List Phone Numbers
thoughtly:list_phone_numbers
List available phone numbers for voice agents.
Read Low risk
List Voices
thoughtly:list_voices
List available AI voices for voice agents.
Read Low risk
Assign Phone Number
thoughtly:assign_phone_number
Assign a phone number to a specific AI voice agent.
Write Medium risk
Create Agent
thoughtly:create_agent
Create a new AI voice agent with specified configuration.
Write Medium risk
Delete Agent
thoughtly:delete_agent
Permanently delete an AI voice agent. This action cannot be undone.
Write High risk
End Call
thoughtly:end_call
End an active call immediately.
Write Medium risk
Make Call
thoughtly:make_call
Initiate an outbound call using an AI voice agent.
Write Medium risk
Update Agent
thoughtly:update_agent
Update an existing AI voice agent's configuration.
Write Medium risk
MCP & Runtime API

Call Thoughtly
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Thoughtly actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

thoughtly:get_account_usage READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "thoughtly:get_account_usage",
    "args": {},
    "execution_id": "agent-001"
  }'
thoughtly:assign_phone_number WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "thoughtly:assign_phone_number",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Thoughtly.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Thoughtly data
Call thoughtly:get_account_usage via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Thoughtly
Dry-run validates thoughtly:assign_phone_number before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Thoughtly action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Thoughtly — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Thoughtly action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Thoughtly action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Thoughtly works best
alongside these.

Build multi-step workflows that connect Thoughtly to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Thoughtly integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Thoughtly in minutes, dry-run every action before it touches production, full audit trail on everything.

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