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MCP Integrations Unthread
MCP & AI Agent Integration

Unthread
automation.

15 AI agent actions for Unthread — callable from any MCP-compatible runtime, Claude, Cursor, or Cerebral OS workflow. Use Unthread to resolve tickets, route conversations, and escalate edge cases without a human in the loop. Full governance, audit trail, and dry-run safety on every execution.

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No credit card required
Live in production environments
<200ms median execution
Dry-run before production
Execution trace
live
15
actions
100%
governed
<200ms
latency
15
AI agent actions
6
Read operations
9
Write operations
1
High-risk actions (approval gated)
Customer Support Unthread is a Customer Support integration — use it to automate ticket management, conversations, and escalations from any AI agent or MCP-compatible runtime.
Actions

What you can do
with Unthread.

Every action below is available as an MCP tool and a verb in Cerebral OS — callable from any AI agent, Claude, Cursor, Windsurf, or your own runtime via the BYOA API. All executions are governed, audited, and dry-run safe.

Get Conversation
unthread:get_conversation
Fetch a single conversation by ID with messages and metadata.
Read Low risk
Get Customer
unthread:get_customer
Fetch a single customer by ID with profile and conversation history.
Read Low risk
Get Message
unthread:get_message
Fetch a single message by ID with content and metadata.
Read Low risk
List Conversations
unthread:list_conversations
List conversations with optional filters and pagination.
Read Low risk
List Customers
unthread:list_customers
List customers with optional search and filters.
Read Low risk
List Messages
unthread:list_messages
List messages in a conversation with optional filters.
Read Low risk
Add Tags
unthread:add_tags
Add tags to a conversation (preserves existing tags).
Write Medium risk
Assign Conversation
unthread:assign_conversation
Assign a conversation to a specific user/agent.
Write Medium risk
Close Conversation
unthread:close_conversation
Close a conversation and optionally add a closing message.
Write Medium risk
Create Conversation
unthread:create_conversation
Create a new conversation with initial message.
Write Medium risk
Create Customer
unthread:create_customer
Create a new customer profile.
Write Medium risk
Remove Tags
unthread:remove_tags
Remove specific tags from a conversation.
Write High risk
Send Message
unthread:send_message
Send a message to a conversation.
Write Medium risk
Update Conversation
unthread:update_conversation
Update an existing conversation's properties.
Write Medium risk
Update Customer
unthread:update_customer
Update an existing customer's profile information.
Write Medium risk
MCP & Runtime API

Call Unthread
from any AI agent.

Any AI agent — Claude, Cursor, LangChain, AutoGen, or your own — can call Unthread actions through the Cerebral OS Runtime API. Governance, credentials, and audit trail fire automatically.

unthread:get_conversation READ
# Call via Runtime API
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "unthread:get_conversation",
    "args": {},
    "execution_id": "agent-001"
  }'
unthread:add_tags WRITE
# Dry-run first — no production risk
curl
-X POST \
  "https://api.cerebralos.com/v1/runtime/actions/run"
  -H "X-API-Key: YOUR_KEY" \
  -d '{
    "verb": "unthread:add_tags",
    "args": {},
    "execution_id": "agent-001",
    "metadata": {"dryRun": true}
  }'
Get your Runtime API key at app.cerebralos.com/signup — 1,000 free executions, no credit card required.
AI agent examples

What your AI agent
can do with Unthread.

Real patterns your AI agent can execute via MCP or the Runtime API. Every action governed, dry-run safe, and fully audited.

Trigger
AI agent needs Unthread data
Call unthread:get_conversation via MCP or Runtime API
AI processes result and takes next action
Full execution logged to audit trail automatically
Trigger
Workflow needs to write to Unthread
Dry-run validates unthread:add_tags before execution
Approval gate fires if risk level is high
Action executes with full governance — logged, audited, reversible
Trigger
Support ticket created
Classify with AI
Auto-resolve or escalate
Notify team with full context
How it works

Every Unthread action
governed end-to-end.

Cerebral OS isn't a connector. It's the execution layer that sits in front of Unthread — adding governance, dry-run safety, and a full audit trail to every operation.

Governance first
Every verb carries a risk classification. High-risk writes require explicit approval gates before they execute in production.
Dry-run safe
Simulate any Unthread action before it touches production. See exactly what would happen before a single real call is made.
Immutable audit trail
Every Unthread action is logged — what ran, what changed, who approved it, when it happened. Full history on every verb, forever.
Connect with

Unthread works best
alongside these.

Build multi-step workflows that connect Unthread to the rest of your stack. All governed. All audited.

Zendesk Intercom Reamaze Slack Hubspot
Unthread integration

Start free.
No credit card required.

Start free with 1,000 runs — no credit card required. Connect Unthread in minutes, dry-run every action before it touches production, full audit trail on everything.

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