Every action below is available as a verb in Cerebral OS — callable from a Cerebral, a Map, or the Runtime API. All executions are governed, audited, and dry-run safe.
Add Ticket Attachment
zoho_desk:add_ticket_attachment
Attaches a file to a ticket. See the docs here
Write
Medium risk
Add Ticket Comment
zoho_desk:add_ticket_comment
Adds a comment to a ticket. See the docs here
Write
Medium risk
Create Account
zoho_desk:create_account
Creates an account in your help desk portal. See the docs here
Write
Medium risk
Create Contact
zoho_desk:create_contact
Creates a contact in your help desk portal. See the docs here
Write
Medium risk
Create Ticket
zoho_desk:create_ticket
Creates a ticket in your helpdesk. See the docs here
Write
Medium risk
Download Thread Attachment
zoho_desk:download_thread_attachment
Download a specific attachment belonging to a thread of a ticket
Read
Low risk
Find Contact
zoho_desk:find_contact
Searches for contacts in your help desk portal. See the docs here
Read
Low risk
Find or Create Contact
zoho_desk:find_or_create_contact
Finds or create a contact. See the docs here
Write
Medium risk
Get Article
zoho_desk:get_article
Retrieves the details of a knowledge base article
Read
Low risk
Get Thread Details
zoho_desk:get_thread_details
Retrieve details for a specific thread belonging to a ticket
Read
Low risk
Get Ticket Details
zoho_desk:get_ticket_details
Retrieve details for a specified ticket
Read
Low risk
List Articles
zoho_desk:list_articles
Lists knowledge base articles for a help center
Read
Low risk
List Help Centers
zoho_desk:list_help_centers
Lists the help centers configured in an organization
Read
Low risk
List Root Categories
zoho_desk:list_root_categories
Lists root knowledge base categories for a help center
Read
Low risk
List Ticket Attachments
zoho_desk:list_ticket_attachments
List attachments for a specific ticket
Read
Low risk
List Tickets
zoho_desk:list_tickets
Lists all tickets in your help desk with optional filtering. See the docs here
Read
Low risk
List Ticket Threads
zoho_desk:list_ticket_threads
Get a list of threads for a specified ticket
Read
Low risk
Search Articles
zoho_desk:search_articles
Searches for knowledge base articles
Read
Low risk
Search Ticket
zoho_desk:search_ticket
Searches for tickets in your help desk. See the docs here
Read
Low risk
Send E-Mail Reply
zoho_desk:send_email_reply
Sends an email reply. See the docs here
Write
Medium risk
Update Contact
zoho_desk:update_contact
Updates details of an existing contact. See the docs here
Write
Medium risk
Update Ticket
zoho_desk:update_ticket
Updates an existing ticket. See the docs here
Write
Medium risk